Right of withdrawal
From the moment of delivery, the customer has 14 days to send the product back. Within these 14 days, the customer can view, review and fit the product like you would do in the store unless otherwise stated.
The withdrawal period will expire 14 days after the date the item is in your possession. By this we mean when the package has been taken by you or received by a third party (for example, your neighbors). If you have contacted us within those 14 days. You will get another 14 days to send the product back to us.
How can you use your right of withdrawal?
* Please contact our customer service via email.
* Please include your order number and the products you wish to return.
* You will receive an email with a confirmation of the return request, a return form and a RMA or RGA number.
* Add the completed return form in the package.
* Wrap your order so that we will recieve it in its original state.
You can only return a product when:
* The product is complete.
* The product is not damaged or broken (in its original state).
* The product is provided with the factory packaging.
* The product has been defective within the warranty period of 1 month for clothing.
We cannot exchange or return items that have been returned with strong smells such as, but not limited to: perfume/cologne, detergent and cigarette smoke.
The exchange of products is not possible. If you want to place a new order we advise you to choose the desired finish for a coupon code. The discount code will remain indefinitely valid and can be used in a subsequent order.